To ensure keep a long-term good cooperation with customers, the company established a sophisticated sales service network. We follow customers-oriented as our management idea, and actively provide customers with knight service to satisfy customer permanently. The company promises that we always keep good communication with customers, whenever before, during or after production delivery, including telling related information of product performance and delivery, reply of customer's inquiry, signing and performing of contract , accepting and handling customer feedback, and supplying excellent after-sales service, etc.
Pre-sale service: Besides investigating and developing the market, we initiatively supply free service to customer, including capsule selection, color selection, design of printed words draft and filling equipment debugging and other aspects of technical advisory service, to provide customers with technical information about products and commissioning services. The company is equipped with sufficient high-quality scientific research specialists, who specialize in the characteristics of costumer’s powder, so as to determine the suitable formulation, production technology of hollow capsules adapted to the powder filling, make special technical standard of customers and supply related supporting service.
Sale service: The company, in accordance with the detailed visit plan each year, visit customers on a regular basis. The company's sales and after-sales service personnel, according to the market demand, irregularly visit customers, initiatively serve for customers. At the same time, the company regularly invites your related personnel to our company or sends our technicians to the client for technical communication. In this way, we can continue to understand and meet the diverse needs of customers.
After-sales service: Once capsules are sold, a series of corresponding after-sales service start at the same time. The company set sup a special after-sales service, which consists of the personnel having expertise in the capsules and capsule filling machine, with advanced management training. We will, timely, quickly accept and handle customers’ consultation and complaints, actively discuss the reason caused by the quality problem of the hardware with customers.
We sincerely provide customers with the best cost performance products and corresponding services. We hope your valuable advice which helps us refine on our capsule quality.